eSIM support

Help before and after installation.

If you already bought an eSIM, use the customer portal so the order, profile and usage details are attached to your support request.

Ask us about destination coverage, device compatibility, pricing or data-only behavior.

Open the eSIM order in the portal and report a problem there. It attaches the order evidence automatically.

Unused profiles may be cancellable before activation. Activated eSIM refund requests go to owner review.